Perguntas Frequentes

Choose the desired product, personalize it (if applicable), add it to the cart and complete the purchase.

Our shipping policy states that delivery within Portugal takes 3-7 days and outside Portugal takes 7-15 days after payment confirmation. Tracking codes are provided, refunds issued for lost items, and delivery address accuracy is crucial. Delivery time depends on the efficiency of the postal service.

Our return policy allows returns within 30 days of delivery, with no restocking fee and free return shipping. Items must be unused and in the original packaging. Certain items such as perishables, intimate products and hazardous materials cannot be returned. Refunds are processed immediately upon approval.

If you receive a damaged or incorrect item, please contact us immediately. We will do our best to resolve the problem as quickly as possible, offering a refund, easy ,exchange or replacement as necessary.

Yes, it is possible to cancel an order before shipping. However, once the order has been shipped, it will not be possible to cancel it. Please be sure to carefully review your order before finalizing it.

Delivery time varies between 7 and 15 days, depending on the shipping method and delivery location. Orders are typically processed within 1-3 business days of payment confirmation. More details are available on the shipping information page.

Yes, we ship to many countries including Germany, France, the United Kingdom, the United States and more. Make sure to select your country during checkout.

How long does it take for my order to be produced?

Our products are made to order and take between 3 to 7 business days to produce before shipping.

As we work with made-to-order products, personalized orders cannot be canceled once production begins. Get in touch as soon as possible if you need to make changes!

We accept Paypal, Master card, visa, American express, klarna, MBWAY, Multi Banco and Afterpay

If your product arrives defective or has an error in customization, please contact us within 7 days to resolve the issue.